Legal | MentionFox

Terms of Service

By accessing or using MentionFox ("the Service"), you agree to be bound by these Terms of Service. MentionFox provides a software-as-a-service platform for social listening, people intelligence, and outreach automation.

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the security of your account credentials.
• You retain ownership of all data you upload or generate through the Service.
• MentionFox grants you a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription.
• We reserve the right to suspend or terminate accounts that violate these terms.
• The Service is provided "as is" without warranties of any kind, express or implied.
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

Use of Customer Name and Logo

By using MentionFox, you grant us permission to:

1. List your company name and logo on our website as a customer
2. Include your company in case studies, with prior approval
3. Reference your use of MentionFox in marketing materials

If you do not wish to be listed publicly, email privacy@mentionfox.com and we will remove you within 5 business days.

What MentionFox Is Not For: Employment, Tenancy and Credit

Plain English first. MentionFox checks claims a person has already made in public — a biography, a talk, a filing, a profile — against the public record, and shows you the source for each one. It is built for journalism, investor and counterparty diligence, and checking a media source before you quote them.

You must not use MentionFox, or anything it produces, to decide any of the following about a person:

• whether to hire them, or to interview, shortlist or reject them for a job;
• whether to promote, retain, reassign, discipline or dismiss them;
• whether to accept them as a tenant, or to set their rent or deposit;
• whether to grant them credit, a loan or insurance, or on what terms;
• whether to admit them to a school, university or programme;
• any other decision about their eligibility for a personal benefit.

Why this matters, and why a disclaimer alone is not the point. Under the US Fair Credit Reporting Act (15 U.S.C. § 1681a(d), (f) and (h)) a report assembled about a person and used for those decisions is a "consumer report", and whoever assembles it is a "consumer reporting agency" with duties MentionFox does not perform — including the § 1681k notice and accuracy obligations, dispute handling, and adverse-action procedures. California's Investigative Consumer Reporting Agencies Act carries a statutory minimum of $10,000 per violation with no proof of actual damages required. MentionFox is not a consumer reporting agency, does not follow those procedures, and its reports are not consumer reports. We therefore do not sell it for those uses, do not describe it as a background-check or screening service, and do not permit it to be used that way.

MentionFox is not a background-check service. It does not verify identity, does not search criminal records for screening purposes, and does not confirm employment or education history for eligibility decisions. If you need any of that, use a consumer reporting agency that operates under the FCRA and can give the person the rights the law gives them.

This applies to everyone who touches the output. If you export, forward, embed or resell anything MentionFox produces, the same restriction travels with it, and you are responsible for the use anyone downstream makes of it. Using the Service for a decision listed above is a breach of these terms and grounds for termination without refund.

One more thing, because it is the honest part. Public claims are not a complete picture of a person. A MentionFox report tells you whether something someone said in public matches the public record. It does not tell you whether they are good at a job, trustworthy, or right for your team, and it should never be treated as though it did.

Acceptable Use Policy

You agree to use MentionFox responsibly and in compliance with all applicable laws.

• Do not use the Service to scrape platforms beyond their published Terms of Service.
• Do not use the Service for harassment, stalking, or any form of abuse toward individuals.
• Do not use enriched contact data for unsolicited bulk messaging that violates CAN-SPAM, GDPR, or equivalent local regulations.
• Do not attempt to reverse-engineer, decompile, or extract source code from the Service.
• Do not share your account credentials or resell access without an Agency-tier subscription.

Data Processing

MentionFox processes data in compliance with GDPR and applicable data protection laws. All customer data is stored in AWS infrastructure located in Sydney, Australia (ap-southeast-2 region).

• We act as a data processor on your behalf when processing personal data through the Service.
• Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• We do not sell, rent, or share your data with third parties for marketing purposes.
• Sub-processors include Supabase (database), Vercel (hosting), and Stripe (payments).

Data Retention

• Active account data is retained for the duration of your active subscription.
• Upon account closure, your data is retained for 90 days to allow for reactivation, after which it is permanently deleted.
• Scan results and enrichment data follow the same retention policy as your account.
• You may request immediate data deletion at any time by contacting support.

GDPR Compliance

MentionFox is committed to compliance with the EU General Data Protection Regulation (GDPR). If you are located in the European Union, you have the following rights:

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate personal data.
• Right to Erasure — Request deletion of your personal data ("right to be forgotten").
• Right to Portability — Request your data in a machine-readable format.
• Right to Object — Object to processing of your personal data for certain purposes.

Cookie Policy

MentionFox uses only essential cookies required for the Service to function (authentication, session management). We use Umami for privacy-friendly analytics, which does not use cookies or collect personally identifiable information.

• No advertising or tracking cookies are used.
• No third-party marketing pixels or trackers are loaded.
• Essential cookies cannot be disabled as they are required for the Service to operate.

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