ScopeAI
New accelerator entry · 2017-01-03 · the record
ScopeAI automates the process of communicating user insights to product and operation teams. The product leverages natural language processing (a form of AI) to extract insights from customer conversations.
ScopeAI is a Y Combinator company in the Winter 2017 batch. Its directory entry describes it as: Automatically extract valuable insights from customer service…. The founders listed are Natalie Abeysena (Founder/CEO), Luciano Arango (Founder/CTO) (Y Combinator directory entry, January 3, 2017).
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New accelerator entry · 2017-01-03 · the record
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ScopeAI automates the process of communicating user insights to product and operation teams. The product leverages natural language processing (a form of AI) to extract insights from customer conversations. It integrates with existing support channels such as Zendesk, Intercom, Desk.com (salesforce) to automatically tag and analyze conversations for trends in customer feedback.
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Example from a real report (our sample on Target): “Target eliminated approximately 1,800 corporate positions, with around 1,000 employees receiving layoff notices and the remainder accounted for by eliminating open roles.” Source: NBC News
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