When asked for the best CRM for small businesses, 6 AI assistants named 6 brands between them this month. HubSpot was named most often, followed by HubSpot CRM and Zoho CRM. 3 brands were named by every assistant that answered: HubSpot, HubSpot CRM, Zoho CRM.
Who named whom
| Brand | ChatGPT | Perplexity | Claude | Grok | DeepSeek | Cohere | Named by |
|---|---|---|---|---|---|---|---|
| HubSpot | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| HubSpot CRM | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Zoho CRM | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Pipedrive | ✓ | ✓ | ✓ | ✓ | ✓ | · | 5 of 6 |
| Freshsales | ✓ | ✓ | ✓ | · | · | · | 3 of 6 |
| Salesforce Essentials | ✓ | · | ✓ | · | · | ✓ | 3 of 6 |
Share of voice
What each assistant said
ChatGPT
Named 6 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Salesforce Essentials, Freshsales, Pipedrive.
Choosing the best Customer Relationship Management (CRM) system for a small business involves considering factors like budget, features, ease of use, and scalability.
Perplexity
Named 5 brands, in this order: Zoho CRM, Pipedrive, HubSpot, HubSpot CRM, Freshsales.
There is no single best CRM for every small business, but based on 2026 expert roundups, Zoho CRM is the most common all-around pick for small businesses because it balances features, affordability, and scalability well.
Claude
Named 6 brands, in this order: HubSpot, Zoho CRM, Pipedrive, Salesforce Essentials, Freshsales, HubSpot CRM.
Here are some top options depending on your needs:
Grok
Named 4 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Pipedrive.
The "best" CRM for a small business depends on your budget, team size, industry, and whether you need sales, marketing, or customer service features.
DeepSeek
Named 4 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Pipedrive.
There's no single "best" CRM — it depends on your budget, team size, and what you actually need it to do.
Cohere
Named 4 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Salesforce Essentials.
Choosing the best Customer Relationship Management (CRM) system for a small business depends on several factors, including the business's specific needs, budget, and industry.
The questions asked
- What is the best CRM for small businesses for a small business?
Asked between 2026-09-26 and 2026-09-26. Not answering this month: Gemini, Mistral.
Track what AI assistants say about every client, with white-label reports your clients can read.
See the GEO suiteHow this was measured
Each month we ask every assistant the same plain buyer questions, worded the way a person shopping for this kind of product would ask them, with no brand suggested in the question except where the question itself names the market leader to find alternatives to. Each assistant answers in a fresh session with no earlier conversation, so an answer reflects what the assistant says to anyone who asks, not what it was steered towards.
From each answer we keep the product and company names it recommends. A name counts only when it appears in the answer as a proper name, is not a heading such as "Best for" or "Pricing", and is confirmed by a second assistant naming it too, by a website the answer cites, or by being the market leader named in the question. Share of voice is each brand's share of all brand mentions in the category this month. Assistants that could not answer this month are listed as not answering, never counted as naming nobody.
Cite this page
https://mentionfox.com/ai-recommends/small-business-crm