When asked for the best online reputation management service, 6 AI assistants named 7 brands between them this month. Birdeye was named most often, followed by Podium and Reputation. 2 brands were named by every assistant that answered: Birdeye, Podium.
Who named whom
| Brand | ChatGPT | Perplexity | Claude | Grok | DeepSeek | Cohere | Named by |
|---|---|---|---|---|---|---|---|
| Birdeye | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Podium | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Reputation | ✓ | · | ✓ | ✓ | ✓ | ✓ | 5 of 6 |
| ReviewTrackers | ✓ | · | ✓ | ✓ | ✓ | ✓ | 5 of 6 |
| Monitoring | · | ✓ | · | ✓ | ✓ | · | 3 of 6 |
| NiceJob | · | · | · | ✓ | ✓ | · | 2 of 6 |
| Yext | ✓ | · | ✓ | · | · | · | 2 of 6 |
Share of voice
What each assistant said
ChatGPT
Named 5 brands, in this order: Birdeye, Podium, Yext, Reputation, ReviewTrackers.
Selecting the best online reputation management service for a small business depends on specific needs and budget, but here are several reputable options that cater well to small businesses:
Perplexity
Named 3 brands, in this order: Podium, Birdeye, Monitoring.
The best online reputation management service for a small business depends on your main goal, but Thrive is the strongest overall pick in several 2026 small-business roundups, while NetReputation is often recommended if you need more full-service reputation repair and suppression.
Claude
Named 5 brands, in this order: Reputation, Birdeye, Podium, Yext, ReviewTrackers.
Here are some top options worth considering:
Grok
Named 6 brands, in this order: Podium, Birdeye, NiceJob, Reputation, ReviewTrackers, Monitoring.
Here are the strongest options that consistently perform well for smaller operations (typically under 10 locations and budgets under $500–$1,000/month):
DeepSeek
Named 6 brands, in this order: Reputation, Monitoring, Birdeye, Podium, NiceJob, ReviewTrackers.
There isn't one single "best" online reputation management (ORM) service for small businesses — the right choice depends on your budget, how much of the work you want to do yourself, and what problem you're actually trying to solve.
Cohere
Named 4 brands, in this order: Birdeye, Podium, Reputation, ReviewTrackers.
Choosing the best online reputation management (ORM) service for a small business depends on your specific needs, budget, and goals.
The questions asked
- What is the best online reputation management service for a small business?
Asked between 2026-09-26 and 2026-09-26. Not answering this month: Gemini, Mistral.
Track what AI assistants say about every client, with white-label reports your clients can read.
See the GEO suiteHow this was measured
Each month we ask every assistant the same plain buyer questions, worded the way a person shopping for this kind of product would ask them, with no brand suggested in the question except where the question itself names the market leader to find alternatives to. Each assistant answers in a fresh session with no earlier conversation, so an answer reflects what the assistant says to anyone who asks, not what it was steered towards.
From each answer we keep the product and company names it recommends. A name counts only when it appears in the answer as a proper name, is not a heading such as "Best for" or "Pricing", and is confirmed by a second assistant naming it too, by a website the answer cites, or by being the market leader named in the question. Share of voice is each brand's share of all brand mentions in the category this month. Assistants that could not answer this month are listed as not answering, never counted as naming nobody.
Cite this page
https://mentionfox.com/ai-recommends/reputation-management