When asked for the best live chat software, 6 AI assistants named 9 brands between them this month. Tidio was named most often, followed by Zendesk and Intercom. No brand was named by every assistant that answered.
Who named whom
| Brand | ChatGPT | Perplexity | Claude | Grok | DeepSeek | Cohere | Named by |
|---|---|---|---|---|---|---|---|
| Tidio | ✓ | · | ✓ | ✓ | ✓ | ✓ | 5 of 6 |
| Zendesk | ✓ | ✓ | ✓ | · | ✓ | ✓ | 5 of 6 |
| Intercom | ✓ | · | ✓ | · | ✓ | ✓ | 4 of 6 |
| LiveChat | ✓ | ✓ | · | · | · | ✓ | 3 of 6 |
| Zendesk Chat | ✓ | · | ✓ | · | · | ✓ | 3 of 6 |
| Built | · | · | · | ✓ | ✓ | · | 2 of 6 |
| Drift | ✓ | · | · | · | · | ✓ | 2 of 6 |
| Gorgias | · | · | ✓ | · | ✓ | · | 2 of 6 |
| HubSpot Live Chat | · | · | ✓ | ✓ | · | · | 2 of 6 |
Share of voice
What each assistant said
ChatGPT
Named 6 brands, in this order: Zendesk, Zendesk Chat, Intercom, LiveChat, Tidio, Drift.
Choosing the best live chat software for a small business can depend on several factors, such as specific business needs, budget, and the desired features.
Perplexity
Named 2 brands, in this order: LiveChat, Zendesk.
The best live chat software for a small business is usually LiveChat, because multiple reviews rank it as the top overall choice for SMBs and note that it has a clean interface, strong core features, and a relatively simple setup.
Claude
Named 6 brands, in this order: Tidio, Intercom, Zendesk, Zendesk Chat, HubSpot Live Chat, Gorgias.
Here are some top options to consider:
Grok
Named 3 brands, in this order: HubSpot Live Chat, Built, Tidio.
DeepSeek
Named 5 brands, in this order: Tidio, Built, Intercom, Gorgias, Zendesk.
There's no single "best" live chat software — the right pick depends on your budget, team size, and whether you need it bundled with help desk, CRM, or marketing tools.
Cohere
Named 6 brands, in this order: Zendesk, Zendesk Chat, Intercom, LiveChat, Tidio, Drift.
Choosing the best live chat software for a small business depends on your specific needs, budget, and the features you prioritize.
The questions asked
- What is the best live chat software for a small business?
Asked between 2026-09-26 and 2026-09-26. Not answering this month: Gemini, Mistral.
Track what AI assistants say about every client, with white-label reports your clients can read.
See the GEO suiteHow this was measured
Each month we ask every assistant the same plain buyer questions, worded the way a person shopping for this kind of product would ask them, with no brand suggested in the question except where the question itself names the market leader to find alternatives to. Each assistant answers in a fresh session with no earlier conversation, so an answer reflects what the assistant says to anyone who asks, not what it was steered towards.
From each answer we keep the product and company names it recommends. A name counts only when it appears in the answer as a proper name, is not a heading such as "Best for" or "Pricing", and is confirmed by a second assistant naming it too, by a website the answer cites, or by being the market leader named in the question. Share of voice is each brand's share of all brand mentions in the category this month. Assistants that could not answer this month are listed as not answering, never counted as naming nobody.
Cite this page
https://mentionfox.com/ai-recommends/live-chat-software