When asked for the best customer feedback tool, 6 AI assistants named 10 brands between them this month. Google Forms was named most often, followed by SurveyMonkey and Typeform. 3 brands were named by every assistant that answered: Google Forms, SurveyMonkey, Typeform.
Who named whom
| Brand | ChatGPT | Perplexity | Claude | Grok | DeepSeek | Cohere | Named by |
|---|---|---|---|---|---|---|---|
| Google Forms | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| SurveyMonkey | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Typeform | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Hotjar | ✓ | · | ✓ | ✓ | ✓ | ✓ | 5 of 6 |
| Birdeye | · | · | ✓ | · | ✓ | · | 2 of 6 |
| Delighted | · | · | ✓ | · | ✓ | · | 2 of 6 |
| Jotform | · | · | · | ✓ | ✓ | · | 2 of 6 |
| Podium | · | · | ✓ | · | ✓ | · | 2 of 6 |
| Survicate | ✓ | ✓ | · | · | · | · | 2 of 6 |
| Canny | · | ✓ | · | · | · | · | 1 of 6 |
Share of voice
What each assistant said
ChatGPT
Named 5 brands, in this order: SurveyMonkey, Google Forms, Typeform, Survicate, Hotjar.
Selecting the best customer feedback tool for a small business often depends on your specific needs, budget, and the nature of your business.
Perplexity
Named 5 brands, in this order: Google Forms, Typeform, Survicate, Canny, SurveyMonkey.
The best customer feedback tool for a small business depends on budget and how much sophistication you need, but Google Forms is the best starting point if you want the simplest free option, while Typeform is a strong paid choice if you want higher survey ...
Claude
Named 7 brands, in this order: Google Forms, Typeform, SurveyMonkey, Birdeye, Podium, Hotjar, Delighted.
The "best" tool depends on your specific needs, but here are strong options across different categories:
Grok
Named 5 brands, in this order: Google Forms, Typeform, Hotjar, Jotform, SurveyMonkey.
DeepSeek
Named 8 brands, in this order: Google Forms, Delighted, Birdeye, Podium, Hotjar, Typeform, SurveyMonkey, Jotform.
There's no single "best" tool — the right choice depends on your budget, where your customers are, and what you're trying to learn.
Cohere
Named 4 brands, in this order: Google Forms, SurveyMonkey, Typeform, Hotjar.
Choosing the best customer feedback tool for a small business depends on your specific needs, budget, and the channels through which you interact with customers.
Named by only one assistant
Canny (Perplexity).
The questions asked
- What is the best customer feedback tool for a small business?
Asked between 2026-09-26 and 2026-09-26. Not answering this month: Gemini, Mistral.
Track what AI assistants say about every client, with white-label reports your clients can read.
See the GEO suiteHow this was measured
Each month we ask every assistant the same plain buyer questions, worded the way a person shopping for this kind of product would ask them, with no brand suggested in the question except where the question itself names the market leader to find alternatives to. Each assistant answers in a fresh session with no earlier conversation, so an answer reflects what the assistant says to anyone who asks, not what it was steered towards.
From each answer we keep the product and company names it recommends. A name counts only when it appears in the answer as a proper name, is not a heading such as "Best for" or "Pricing", and is confirmed by a second assistant naming it too, by a website the answer cites, or by being the market leader named in the question. Share of voice is each brand's share of all brand mentions in the category this month. Assistants that could not answer this month are listed as not answering, never counted as naming nobody.
Cite this page
https://mentionfox.com/ai-recommends/customer-feedback-tools