When asked for the best CRM software, 6 AI assistants named 7 brands between them this month. HubSpot was named most often, followed by Pipedrive and Zoho CRM. 3 brands were named by every assistant that answered: HubSpot, Pipedrive, Zoho CRM.
Who named whom
| Brand | ChatGPT | Perplexity | Claude | Grok | DeepSeek | Cohere | Named by |
|---|---|---|---|---|---|---|---|
| HubSpot | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Pipedrive | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| Zoho CRM | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 6 of 6 |
| HubSpot CRM | ✓ | ✓ | · | ✓ | ✓ | ✓ | 5 of 6 |
| Salesforce | ✓ | ✓ | ✓ | ✓ | · | ✓ | 5 of 6 |
| Freshsales | ✓ | · | ✓ | ✓ | ✓ | · | 4 of 6 |
| Salesforce Essentials | ✓ | · | ✓ | ✓ | · | ✓ | 4 of 6 |
Share of voice
What each assistant said
ChatGPT
Named 7 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Salesforce, Salesforce Essentials, Pipedrive, Freshsales.
Choosing the best CRM software for a small business can depend on several factors, including the specific needs of the business, budget, ease of use, and desired features.
Perplexity
Named 5 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Pipedrive, Salesforce.
The best CRM software for a small business depends on your needs, but the most common top picks are HubSpot CRM, Zoho CRM / Bigin, Pipedrive, and Salesforce.
Claude
Named 6 brands, in this order: HubSpot, Zoho CRM, Salesforce, Salesforce Essentials, Pipedrive, Freshsales.
Here are some top options depending on your needs:
Grok
Named 7 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Pipedrive, Freshsales, Salesforce, Salesforce Essentials.
DeepSeek
Named 5 brands, in this order: HubSpot, HubSpot CRM, Pipedrive, Zoho CRM, Freshsales.
There's no single "best" CRM — it depends on your budget, team size, and what you need it to do.
Cohere
Named 6 brands, in this order: HubSpot, HubSpot CRM, Zoho CRM, Salesforce, Salesforce Essentials, Pipedrive.
Choosing the best CRM (Customer Relationship Management) software for a small business depends on your specific needs, budget, and industry.
The questions asked
- What is the best CRM software for a small business?
Asked between 2026-09-26 and 2026-09-26. Not answering this month: Gemini, Mistral.
Track what AI assistants say about every client, with white-label reports your clients can read.
See the GEO suiteHow this was measured
Each month we ask every assistant the same plain buyer questions, worded the way a person shopping for this kind of product would ask them, with no brand suggested in the question except where the question itself names the market leader to find alternatives to. Each assistant answers in a fresh session with no earlier conversation, so an answer reflects what the assistant says to anyone who asks, not what it was steered towards.
From each answer we keep the product and company names it recommends. A name counts only when it appears in the answer as a proper name, is not a heading such as "Best for" or "Pricing", and is confirmed by a second assistant naming it too, by a website the answer cites, or by being the market leader named in the question. Share of voice is each brand's share of all brand mentions in the category this month. Assistants that could not answer this month are listed as not answering, never counted as naming nobody.
Cite this page
https://mentionfox.com/ai-recommends/crm-software